The smallest acts of kindness can go a long way. A recent example comes
from
world-renowned wine critic and journalist Jancis Robinson, who had
been planning a week-long family vacation with her children and
grandchildren on
the Greek island of Paxos in the Ionian Sea.
Robinson had booked a villa and arranged all sorts of activities when
she came across the
Paxos Wines electronic store on the Internet. She
selected various wines and was assured by the company’s owner,
37-year-old
Andreas Diamantis, that they would be delivered to the
villa. “They will be there waiting for you,” he told her, adding that
she could settle the bill when she arrived on the island.
Hours before departing, she received a text message informing her that
her flight had been cancelled. The next available flight for Corfu was
three days later and had just two seats left. She cancelled the villa,
her children changed their holiday plans and Robinson off for Paxos with
her husband, Nick Lander, a food critic, staying at a simple hotel.
In the confusion, she almost forgot about the wine that was on its way
to the villa.
When she sent an email of apology to Diamantis, she was
surprised by his answer.